Intimate or irritating: are voice notes killing the phone call?

They could be the future of communication. For something seemingly inoffensive, voice notes are incredibly divisive. Some view them as the worst thing to ever happen to virtual communication, whereas others believe they are indispensable. From their unique ability to convey emotional nuance to the frustrating necessity of finding time to listen, Annie Lord uses her own and her friend's experiences to weigh in on the voice note debate.